Testimonials

Dear Winnebago Customer Service

We have a Winnebago Freewind which we bought as a demonstrator from Barrons Taupo 2 years ago. We have had correspondence with you and Ricky Hayward when you were away a couple of times in the last two years and you were both very helpful to us over the problems we had at the time.

However it is not a problem I’m writing to you about this time thank goodness . I just wanted to pass on to you some complimentary comments we have had recently about the Freewind.

We spent two weeks in the Nelson Lakes Conservation area working as Volunteer camp Hosts for the Department of Conservation, at their camp in St Arnaud on the shores of Lake Rotoiti inland from Nelson and Blenheim.

We welcomed campers and checked them in, many of whom were tourists from all over the World, including Australia. While up there we stayed for two weeks in our Winnebago. At times the weather left a lot to be desired and campers came inside the motorhome, while checking in. We had many many favourable comments about the van, from all sorts of people. Most were fascinated and very impressed with the electric bed which comes down from the ceiling. There were many remarks about the amount of room there was in the van., which we love. Some people commented on the room in the bathroom area, others, on the venting and fans in the roof.. Some of the men were rapt in the Iveco motor, which my husband was only too pleased to show them. Incidentally he is very pleased with the economy of the motor.

On one occasion a young teenager called in and said “ wow what a flash van isn’t it nice, you must have a flash house “ I assured him our house was just an ordinary house, but we did think the motorhome was rather special.

I heard so many nice comments in that fortnight that I really just wanted to pass them on to you. I am a great believer in passing on the good news. Too often we hear all the complaints.

Also I notice that Winnebago has changed some of its models to the more conventional plans, especially some like the English models. We have had European, New Zealand and and now this model Australian, and this model with the bed on the roof is by far our favourite, and obviously that of many others.

I hope Winnebago doesn’t do away with this plan altogether. I am not exaggerating but apart from the more fleeting remarks we got at least seven or eight people spent at least half an hour or more going through all the features.

I hope you will pass these comments on to your management and designers, as they have done a very good job.

Kind Regards
Dorothy & Owen Bradshaw.

(Sent via email - 06/02/12)

Thank You Winnebago

I am so happy I bought from Winnebago. We are currently touring FNQ (far north Queensland), in our Alpine. On a leg from Bowen to Mission Beach, we stopped in Townsville for a wee break for our 4 legged children. I did my usual walk around inspection of my rig and trailer and found a significant safety issue with the motor home and its ability to tow the trailer. I immediately contacted Winnebago assist. They were very helpful and thorough, asking if the vehicle needed towing etc. They gave me the address of the local Winnebago dealer and we slowly, at 20kph, made our way there. The fix was beyond the dealers resources in Townsville, so Leo (Manager) contacted Winnebago in Emu Plains. Photos were taken and within 45 minutes we were on our way with the information from Patrick (Emu Plains) that he was on the job to see if there was anyone local, who had the skills, could fix our problem. First thing the next day Patrick call me with a company who could do the job. Within 20 hours of our contacting Winnebago assist, and subsequently Winnebago, we were booked in for repairs, the very next day, Wednesday.

 What can I say. Winnebago has ticked all the right boxes in a very thoughtful and professional manner. I will always be confident to     influence people to buy from Winnebago, the after sales assistance is fantastic, and a credit to Winnebago's customer focus and policies.

Thank you so much, Laurie and Barbara Simpson

(Sent via email - 06/09/11)

Motorhome Mechanicals

Regarding the mechanical breakdown of my motorhome in February 2011 at Wamberal NSW. I wish to extend my greatest appreciation to the Winnebago staff and management in their prompt assistance and feed back in getting my motorhome repaired and back on the road. This is my third Winnebago motorhome I have owned since 2002 and travelled many kms throughout Australia including Tasmania. Over this period I have had several mechanical and electrical problems but after contacting either Emu Plains or the local dealership service department they have fixed my request or directed me the nearest service dealer. If you could pass on my comments to all those involved in service or warranty within your organisation.

Again Thank You,

Howard Fleming

(Sent via email - 21/03/11)

Memo of congratulations

Just a note to say how pleased we are with our Winnebago Alpine. It has been such a nice comfortable motorhome to travel this beautiful country of ours. We are surprised to find it is unusual if we are not personally approached weekly by a stranger expressing admiration for this motorhome when on the road.

The Winnebago dealer "Country Motor" whom we purchased thru were exemplary on all quadrants of marketing and servicing and I would be surprised if you had a marketing agency exceeding the standards that they work to.

In April this year we were referred back to your factory for some warranty work and we could not have wished for more obliging and friendly service and attention from all of the Winnebago staff dealt with. The warranty repairs necessitated 2 nights overnight stay in the factory car park so we also had the opportunity to speak with workshop staff as they came and went and again we were impressed with the attitudes and outlooks of the folk behind the scene.

You have a winning product and the backup to go with it.

Regards,

Bernie & May Koitka

(sent via email - 24/01/11)

Customer appreciation for service that your staff have provided

June and I wish to express our very sincere appreciation for the service that GAVIN (spare parts) provided to us, when we needed to replace the clips on our safety net over the cabin. Guess whose fault it was that this accident happened, it was my fault completely, because I made a grab for it when I fell off the ladder while I was cleaning out the van after a recent trip. Gavin really put in a great effort for us so we were not left with a safety net in future trips.

This is not the first time that your staff have provided us with exemplary service, as your records will show. We have a son in the Navy, stationed in Sydney, and we went over to mind his house, dogs and garden while he was on his honeymoon, and the motor home was stored in the holding compound at the "Randwick military barracks" which was regarded as secure storage, but while they were on their honeymoon thieves broke into the compound and did a lot of damage to our motor home as well as the other servicemen's property stored there while they were serving overseas.

Our motor home had to be transported up to your business on the back of a flat top tow truck, where Ken took over and he and the staff did a restoration that was top grade. When we got back to Sydney and arrived up to pick it up we were absolutely amazed at what a wonderful job had been done. We wrote to you at that time to also express our sincere appreciation. It does not surprise us that Winnebago is the number one in all aspects of not only building motor homes but equally in customer relations, we are not just a statistic that fades into oblivion once we pay the bill. Buying a Winnebago is a long term relationship.

Yours sincerely,

June & Ross Parkinson

(sent via email - 06/11/10)